Effective Date: May 22, 2026
These member policies outline the expectations, rights, and responsibilities for all members and guests of Ballers social sports venues. These venues will be referred to as “Ballers.” By becoming a member, visiting any Ballers location, or participating in Ballers offerings, you agree to follow these policies in addition to the terms outlined in your Membership Agreement.
These policies are designed to help create a fun, safe, respectful, and enjoyable experience for everyone. Ballers reserves the right to suspend, restrict, or cancel any membership or access privileges for any reason, including violations of these policies.
1. Membership Access and Account Standing
Membership access, privileges, discounts, booking rights, guest access, parking benefits, and use of amenities are determined by membership type and may vary by location, promotion, or availability.
Members are responsible for understanding the benefits, limitations, and requirements of their membership. Missed payments, policy violations, misuse of privileges, or account issues may result in restricted access, suspended privileges, additional fees, or termination of membership.
All members and guests must check in upon arrival using an approved Ballers check-in method. Ballers may require valid photo identification for identity verification, security, and account purposes. All first-time visitors are required to complete a digital liability waiver before using the club.
2. Billing, Payments, and Cancellation
Members are responsible for all dues, add-ons, guest fees, lessons, reservations, food and beverage charges, retail purchases, and any other charges incurred under their account.
Failed, declined, or past-due payments may result in suspension of membership access, booking privileges, discounts, or other benefits until the amount due is paid.
All membership changes, upgrades, freezes, cancellation requests, or account adjustments must be submitted in writing and are subject to Ballers policies and approval.
Ballers requires written notice of membership cancellation to be submitted at least a full calendar month before the end of the requested final billing period. Memberships remain active through the end of the final billing period, and all applicable dues and charges during that period remain the member’s responsibility. Cancellations are not immediate and may not be backdated.
Dues are charged on the first of each month. If a member submits a cancellation request after the start of a month, the membership will remain active through the end of the following full calendar month, and the member will be responsible for all dues and charges during that period.
3. Reservations, Cancellations, and No-Shows
Court, simulator, class, lesson, private session, program, and event reservations are subject to availability, membership type, and club policies.
Reservations must be canceled at least 36 hours in advance. Reservations canceled within 36 hours, or not canceled at all, will be charged the full amount of the reservation. Any no-shows for free reservations are subject penalty charges equal to the full non-discounted value of the reserved slot.
Members and guests must arrive on time and vacate the reserved space promptly at the end of their reservation. Repeated late cancellations, no-shows, misuse of booking privileges, or failure to follow reservation policies may result in additional fees, restricted booking access, or suspension of privileges.
4. Guest Policy
Guest access is subject to membership type, availability, club policy, and Ballers approval. Members are responsible for the conduct, charges, and policy compliance of their guests at all times.
All guests must be accompanied by the member when using member benefits, check in upon arrival, provide valid photo identification if requested, and complete all required waivers before using the club. Guest fees may apply.
Ballers may limit guest access by time, location, frequency, membership category, or operational needs.
5. Club Use, Safety, and Personal Property
Members and guests must use all courts, simulators, fitness areas, recovery spaces, locker rooms, and common areas safely, respectfully, and only as intended.
Proper athletic attire, footwear, and any required safety equipment must be worn or used where applicable. Ballers reserves the right to determine whether attire, footwear, equipment, or conduct is appropriate for safe participation and use of the facility.
Members and guests must wipe down equipment after use, return equipment to its proper location, and respect all shared spaces. Personal items may not be left overnight unless approved locker storage has been arranged.
Ballers is not responsible for lost, stolen, or damaged personal property.
6. Conduct and Prohibited Activity
Members and guests must conduct themselves in a respectful, safe, and appropriate manner at all times.
Ballers may take disciplinary action, including removal from the premises, suspension, restriction, or termination of membership or access privileges, for any conduct Ballers determines to be inappropriate, unsafe, disruptive, or in violation of club policy.
Prohibited conduct includes, but is not limited to, harassment, discrimination, threatening behavior, unsafe or reckless play, damage to property, disrespect toward staff, members, or guests, misuse of membership privileges, repeated no-shows, unauthorized instruction, and violation of club rules.
Firearms, weapons, and dangerous items of any kind are strictly prohibited, regardless of permit status.
7. Photos, Videos, and Media
Cell phones and cameras may be used in public areas for personal use only. Photos and videos are not permitted in private areas, including restrooms, locker rooms, and changing areas.
Members and guests may not film or photograph others without their consent. Commercial photography, filming, lighting, tripods, or professional equipment are prohibited without prior written approval from Ballers.
By entering Ballers or attending a Ballers event, members and guests acknowledge that photography, video, or other media may be captured by Ballers and used for marketing, promotional, advertising, and publicity purposes.
8. Food, Beverage, Parking, Children, and Pets
Outside food and beverage may be restricted. Alcoholic beverages must remain in approved areas, and all members and guests must follow staff direction regarding food, beverage, and service policies. Glass is not permitted on the second floor.
Member discounts vary by membership type and do not apply to alcoholic beverages, private events, or guest purchases unless otherwise stated.
Parking benefits vary by membership type, location, or promotion. Parking validation must be completed through the proper Ballers process. Guest parking validation is not included unless otherwise stated and promotional parking validation terms may change at any time. Ballers is not responsible for parking tickets, lost tickets, towing, violations, failure to follow posted parking rules, or operational difficulties within and around the Parkway parking lot For any parking lot concerns, Parkway may be contacted at 267-765-3665.
Children under 16 must be supervised by a parent or guardian at all times unless enrolled in an approved Ballers program. Certain areas may be age-restricted.
Family dogs are permitted only in approved areas, must remain leashed, and must stay with their owner at all times. Pets are not permitted in the dining room or on the turf.
9. Lessons, Programs, and Outside Services
Lessons, clinics, open plays, tournaments, fitness classes, private sessions, events, and other programs may require advance registration and may be subject to separate pricing, cancellation policies, availability, and eligibility requirements.
Only Ballers-approved instructors, trainers, coaches, staff, or service providers may provide instruction, coaching, training, sold goods, or services on-site. Outside instructors, vendors, trainers, or service providers are not permitted without prior written approval from Ballers.
10. Communications and Policy Updates
Members are responsible for keeping their contact and billing information current. Ballers may send account notices, billing updates, booking confirmations, schedule changes, promotional messages, and other club communications.
Membership privileges, pricing, amenities, booking windows, guest access, parking, programming, and policies are subject to change at Ballers’ discretion. Continued use of Ballers facilities, services, or membership privileges constitutes acceptance of the current club policies.
If you have any questions or concerns about these member policies, please contact us at join.phl@ballers-us.com.
